Who can I talk to about insurance?

Any of our enrollment specialists will be happy to assist you upon your call.  Call our Enrollment Hotline at 1-800-564-7227.

Can my spouse get insurance also?

Your spouse is eligible for any insurance you, as an IMRF member, are eligible for. (this applies to all plans)

Does it cost me or the IMRF extra to get insurance through you?


Will my spouse be eligible for insurance, even if I am not taking the insurance yet?


What is the sign up period for Insurance?

We have rolling enrollment for most plans with the exception of Medicare Part D and Medicare Advantage Prescription Drug Plans (MAPD) these enrollment periods are federally mandated and run from October 15 to December 7.

Under 65 medical plans also have a federally mandated open enrollment period (November 1 – December 15 for January 1, next plan year) unless you qualify for a Special Enrollment Period (SEP).  Contact DRL to learn more about SEP qualification.

ACA open enrollment for 2023 opens on November 1, 2022 and ends on December 15, 2022.
2023 Medicare open enrollment begins on October 15, 2022 and ends December 7, 2022.

ACA open enrollment will extend through Jan. 15, 2022. Consumers who enroll in a qualified health plan on or before Dec 15 will have a Jan.1 effective date. Those who enroll between Dec 16 and Jan 15 will have a Feb. 1 effective date. 

When will my coverage become effective?

Vision and Dental Insurance: If we have your application and premium deduction authorization by the 25th of the month, then your effective date will be the 1st of the following month.

Medicare Part D Prescription Drug Plans: You are able to sign up during annual enrollment: Oct. 15 thru Dec. 7th or within 60 days of the termination of your group health insurance (with creditable coverage); or within 60 days of Part B eligibility.

Supplemental:  You may enroll in a supplement at any time, however, if you enroll within 90 days of your Medicare Part B eligibility or termination of another plan you will not be subject to any pre-existing conditions waiting periods.

Under 65 Medical Plans:  You may apply at any time.  (Approval is subject to medical underwriting.)

How long does it take to be approved? How far in advance do I need to apply?

•Supplemental: 1 week – 30 days.

•Medicare Part D Prescription Drug Plans:  May not apply any sooner than one month before requested effective date.

Will I get an ID card for Dental and Vision?

Dental: Yes

Vision:  No

If I don’t get an ID card for Vision, how will they know I have insurance?

When you go to an in-network provider, tell them that you are with United HealthCare Vision, provide them with your name and date of birth, and they will look up the enrollment information on the computer system.

How do I find out who the providers are for Dental and Vision?

For Dental, click here to visit Delta Dental IL.  Enter your location information and select “Search for a Dentist.”

For Vision, click here to visit United Healthcare Vision.  Select “Future Member” and enter the location information requested.  Click “Submit.”

Can I fax the forms back to DRL?

For Dental and Vision, yes. For all others original forms must be received. Our fax number is 630-379-0857.

How do I cancel my insurance?

All cancellations must be in writing.  Send to: Doyle Rowe LTD, 1301 W. 22nd Street, Suite 101 Oak Brook, IL 60523.   Note:  You must remain in the dental and vision plans for one year.  Federal government rules must be followed for Medicare Part D dis-enrollments. You can also fax your cancellation to 630-379-0857 or email

How do I sign up for dental and vision?

Both Vision and Dental plans require you to fill out a premium deduction authorization form and an enrollment/application form.

Do I have to have Dental and Vision deducted from my pension check?

Yes, if you are a retiree, your payment for Dental and Vision plans are deducted from the IMRF pension check.

Can I sign up for Delta Dental if I am an Active member?

Yes.  Payments may be made via EFT (Electronic Funds Transfer), or with quarterly, semiannual or annual billing. (A monthly service charge of $2.50 will apply.)

Can I get Dental and/or Vision without having other insurance with you?


What happens when my spouse dies?

•For the Delta Dental, UHC Vision, Blue Cross Blue Shield Supplemental plans:  Need to send a copy of the Certificate of Death to Doyle Rowe LTD

•For Delta Dental & UHC Vision: if deceased spouse is IMRF member, then your Delta Dental and UHC Vision will automatically be cancelled. If you would like to remain on the plan, please contact us.